Product: Total Air Care Customer Care Clear all filters (31 of 31 reviews match)
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My home warranty company, First American, dispatched Total Air Care. They took care of the issue in 3 weeks. Most probably it took them some time to acquire the parts. The worst thing about this company is their customer service (I don't think they have a customer...
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Total Air Care Customer Care
#1208523
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I recieved a text yesterday morning after I spoke with one of their agents, telling me that they were scheduled for service of my furnace (this would have been the third time).I tried to call, but all I get is a robo menu which only allows you to get to a live person...
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Total Air Care Customer Care
#1131393
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Total Air Care - ridiculous unacceptable customer service

We placed a service order through American home Shield, and it is now 18 hours later and we have yet to have an appointment set. Calling American home Shield is ridiculous as the wait time exceeds 30 minutes. Calling total air is even worse because we can't speak to a customer service representative, and even with leaving a message they do not call back. Absolutely ridiculous.
1.0
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Total Air Care Customer Care
#1108713
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i was I informed by AHS that a technician of Total Air Care will arrive between 7 am to 11 am on September 23rd. When I called Total Air Care that morning the agent told me that it is between 8 and 12 pm. When I called at 1145 am I was told that only after 12 pm she...
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Anonymous
Anonymous

I'm having same issues. Going into my third weekend without air conditioning. Seven houseguests arriving tomorrow!

Anonymous
Anonymous

There is no reason for this, the Better Business Bureau needs to close them down.

1.0
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Total Air Care Customer Care
#1105282
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Total Air Care - Very Good

Nick Godwin was very good, I only want him from now on to service my system. He was on time, professional and knew what he was talking about. "
4.2
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Total Air Care Customer Care
#1085664
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Tried contacting through our home warranty service .They called us back and said they could not come out until Thurs. Gave us a time , didn't show up and didn't call. I got off my job and waited 4 hrs... no show. Now I have water damage down my bathroom wall for...
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Total Air Care Customer Care
#1080211
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He rudely stated - If I did not write the check that he was leaving and that I could call 2-10 or Total Air Care myself and discuss that but he was leaving. He walked out to his truck - played on his notebook and cell phone for 2-3 minutes then drove off. He never...
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Total Air Care Customer Care
#1078855
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Total Air Care - Horrible!

I was on hold for about an hour and I finally spoke to this rude lady Amber. She had an attitude from the beginning. I asked her three times to slow down and explain things to me and she still did not. The customer service with her was horrible. They do not care about helping you.
1.0
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Total Air Care Customer Care
#1077407
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I use to work with this company they call total air care, if I were I would stay far from this company if your warranty company sends you to them switch asap! They have terrible customer service, takes them weeks to get your ac fixed and it could a simple problem, the...
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1.0
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Total Air Care Customer Care
#1074785
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My home warranty company AHS sent Total air care out to my home to repair my AC, but it is still not fixed. I tried calling Total air care and AHS only to be on hold for about an hour and half or longer. The customer service representatives are very unprofessional and...
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1.0
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Total Air Care Customer Care
#1074457
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