Total Air Care Air Conditioner Repair Reviews

1.3
(24 reviews)
Product or Service Quality
Price Affordability
Value for money
The first time Total Air Care came out we almost had to call the police on the technician. After he said we would have to pay nearly $600 for freon and we told him we wanted to call the home owners warranty company first he threw a temper tantrum in our front yard: Screaming, banging on the front door for nearly half an hour, banging on his horn. After 2 weeks of back and forth between TAC and our home warranty our air conditioner is not fixed,...
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The 1st 3 were junior technicians. They showed up and took a quick look and leave. The 4th time they sent a senior technician. He fixed the thermostat and got the fan on the condenser to run and left. I am still calling TAC. Customer service persons are friendly and professional and understand my frustration but nothing they could do. Whoever is the CEO/owner of TAC should make some immediate changes to improve customer experience or TAC is...
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3.7
I liked
  • Customer service
I didn't like
  • Wait too long on the phone
  • Wait too long for appointment
  • Take many technicians and many times to come out
#901011
Air conditioning been out for nearly 5 weeks and still don't know when it will be repaired, part ordered nearly 2 weeks ago and they still can't tell me how long it will take to arrive. When you call for service you are on hold for between 25 and 43 minutes parts department is waste of space don't know why they have them on the phone as they never answer and if you leave a message they don't return your call. Would never use this company again...
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1.0
I didn't like
  • Poor customer service
  • Leaving me out of service for an unknown amount of time
  • Timing
#899302
The tech came out and was outside for an hour and half said he replaced a bad run cap but he never came inside to turn the unit off. But my A/C is still acting up, I called their office and had to leave a message and they never called me back. I went online and submitted a request to them online and still no response. He came in the house only one time only to look at the thermostat and tell me that i needed a new one but the one on the wall...
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1.0
I didn't like
  • Job not complete tech lied poor service taking to long to finish
#898262
American Home Shield our home warranty company had contracted Total Air Care to fix our air conditioner... We had to wait a week for our appointment... with no A/C we were very keen on getting "cool" again. We were told they would come between 12p-4p. We waited and waited... NOTHING...They didn't show! No call to warn us or anything... I tried calling the company and was on hold for hours... after looking at other reviews have decided...
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I was referred to Total Air Care by American Home Shield. On Tuesday, our "window," for the repairman was between 4-8pm. After having waited 4 hours and left since they did nto show, At 9:45pm they called and said they could be there by 10pm??? Then the next day we scheduled to see them between 1-4pm, and they completely did not show up. When we call in to see what is going on, I was on hold for literally HOURS! Hours. Then when they finally...
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1.0
I didn't like
  • Poor customer service
#894528
BEWARE-this is one of the most unprofessional companies I have ever dealt with.I had to use them under a service contract. They said the coils of my AC needed to be cleaned. They were paid. I have made 3 separate appointments. They don't show up nor do they call to say they aren't going to show up. When you call you are on hold for over half an hour and sometimes you get "disconnected". I would not recommend them. Stay away. Issue is still not...
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1.0
I didn't like
  • Long wait time
#894202
American Home Shield could care less and neither does Total Air Care. My husband and I have spent every week trying to find answers since we were told we needed a coil. First it was we were just low on freon. Then it was a coil. Then they took 6 days to order the coil. They came back only to tell us that the coil was the wrong size. One week later we can't get anyone on the phone to give us an update. Don't use this company! It's amazing that...
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I wish I had read these reviews before allowing American Home Shield to request that Total Air Care service my HVAC problem. 21 days after my initial call to AHS, my home warranty company, TotalAirCare came to my home for the Third time (all related to this repair) and installed a new Heil HVAC unit. Two days later I happened to be in the back of my home and the ceiling in our guest bedroom was soaked! Water dripping on the bed, carpet,...
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Stay away from this company America home shield uses them and my mom is in month 2 with no AC no one cares no one calls she has had 3 visits and now the unit is old and the supply source is not in stock and has to be ordered.The owner has paid $500 for freon up front but they cant seem to order the right part. This is sooo sad. Im contacting the news station to see if something can be done or if we can get atleast a time line.Customer service...
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Total Air Care Air Conditioner Repair Review

#699374
1.0
I can see how the state of Ga ,let them come to Atlanta and *** up people AC &Heating unit. do better Total Air Care.get that *** out our state.with the bull ***
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