Product: Total Air Care Air Conditioner Repair Clear all filters (81 of 81 reviews match)
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We are forced to use Total Air through our home warranty- American Home Shield.They have booked a 4 hour appointment with us 3 times. Each time my husband or I have taken off of work to meet them and they didn't show or call. The first time someone showed, he diagnosed...
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1.0
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Total Air Care Air Conditioner Repair
#1086918
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Total Air Care is very slow to send out tech. Tech wasn't on time either time both times several hours after appointment. Not to mention anytime you try to call and talk to someone I spent 25 to 55 minutes on hold usually just to be told they would have someone call me.
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Total Air Care Air Conditioner Repair
#1080672
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Called Total Air Care,hour on hold, hung up. Called AHS back 1 1/4 on hold. I was told no paperwork, but it could take 72 hours for approval once it was in. Saturday part was approved, AC company called Mon and set apt for Wed. I was told before hand that i would be...
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1.2
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Total Air Care Air Conditioner Repair
#1080312
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Total Air Care - Horrendous experience

#1082070
1.0
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Since early July '17, it is now August and no a/c service and total air is still dragging their feet to service the unit. American Home Shield says to be patient as they cannot assign another company. AHS and Total A/C both got my money, but no repairs.
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Total Air Care - Horrible!!!

#1080124
1.2
Details
They charge unnecessary non- coverage charges ; make you wait hours to speak with an assistant and tech inadequately diagnose unit and give consumer the run a round! They are an horrible company and rips people off!! Beware !!
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Total Air Care - Bad company

#1063891
1.0
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Between the mechanics and the poor customer service support is really bad. After 2 months 3 weeks, 10 different mechanics and I don't know how many parts, my air conditioner still broke. One mechanic said one thing another one following week said different. Bad bad.
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Total Air Care Air Conditioner Repair Review

#906771
1.0
Details
This the worst ac company I have every seen. It is the hotest month in Florida and I have not had air conditioning sice Aug 2. The have been out 5 times and every time a different part. The techs have no idea what they are doing. Never call you when the parts come in. Worst cutomer service I have ever seen. America Shield should get rid if them
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4 times they sent a kid / tech to my house who from April to end of July stating air handler was great and good working condition and I specifically asked about the coil and did I need a service!Answer no ! 2 days later another company comes out and states coil is...
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Total Air Care Air Conditioner Repair
#1078944
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Phone wait time over an hour.Submitted ac service request Early Friday morning.. 92 F degrees with baby... After calling several times could not get thru to schedule. Missed call this AM Monday morning (they called wrong number). Called back. After hour wait on call...
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1.0
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Total Air Care Air Conditioner Repair
I didn't like
  • Scheduling appointment
#1078472
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who installed the a/c compressor wired it incorrectly. there was a temporary repair made by bypassing the high pressure switch which shorted out. I have heard nothing from your company for over a week about replacing and correctly wiring the high pressure switch....
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Total Air Care Air Conditioner Repair
#1077570
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I have been dealing with total air care for over 4 weeks now. We were assigned them by our warranty company. The 1st tech came out and diagnoised the problem within 2 weeks we hadnt heard anything so I called to follow up. Stayed on hold for over 2 hours to have a...
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1.0
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Total Air Care Air Conditioner Repair
#1077054
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Took three weeks to get parts ordered and installed which you took a week.had to call the Company for updates, not follow-up or make schedule appointments. At the threaten them to get the service that I paid for. Please do not consider them Have to wait over hours to...
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Total Air Care Air Conditioner Repair
#1072853
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On 6/28/2017, the landlord, his wife, and I went to the house to check on any minor repairs and have the air conditioner checked by Total Air Care due to the rental property being covered under American Home Shield. The technician arrived 30 minutes after the time...
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1.3
Product
Total Air Care Air Conditioner Repair
I didn't like
  • Job not complete tech lied poor service taking to long to finish
  • Poor service and incompetent help
#1071298
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First, it's impossible to get through calling to actually talk to someone without waiting, at the very least, 40 mins.each time you call. They should really have an online system where they could just email you rather than play phone tag. If you miss a call, good luck....
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Total Air Care Air Conditioner Repair
#1067760
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