American Home Shield sent Total Air Care who attempted to scam me out of just over $1000.00! They sent a technician to clean my coils. While attempting to clean my coils the technician damaged them. That same day, my unit would no longer cool properly. The coil was covered under my home warranty HOWEVER I was asked to pay over 1K worth of freon and duct modifications for installation of the new coil. Thats right, they tried to charge me for...
It is outrageous that the same problem recurred and I am having to pay for it again. I was told by the technician that it was outside of the 90 days period. There is no guarantee that I will not be having the same conversation in another 4 months. I am so disappointed that American Home Shield is associated with such a shady company and having read the reviews above I am amazed that Total Air Care is still in operation. They are...
Do not use this company if you want your issues resolved quickly and professionally over a month and still no air.This company is unprofessional from Samantha in customer service, to Michelle in authorizations, to Micheal the technician manager. They sent a technician to my home to fix our air, the technician diagnosed the issue then asked us what did we want to do. After stating a part needed to be replace someone else decided the issue was...
DO NOT USE TOTAL AIR CARE!! They charged me for Freon $100 a pound. 8 Months later NO AIR!! The Service Manager Name Michael is a BUTT HOLE. Be prepared to Argue and fight with him when you talk with him. He will not let you explain your concerns. AHS warranty company executive relations have been notified. They need to drop TOTAL AIR CARE.
This the worst ac company I have every seen. It is the hotest month in Florida and I have not had air conditioning sice Aug 2. The have been out 5 times and every time a different part. The techs have no idea what they are doing. Never call you when the parts come in. Worst cutomer service I have ever seen. America Shield should get rid if them
Long time wait on phone call and the technician came to our house to check in July and didn't do anything and now air condition is not working anymore, not recommended , never pick up phone call or return any call back on voice mail
Worst repair company ever. Forced to use them with Home Warranty company and will never use again. Have fixed our AC so many times and always poor performance. Parts department never answers the phone. Just an all around terrible company. Recommend avoiding at all costs.
Ill make this short.Avoid this company at all cost. Go elsewhere and save yourself this headache. No AC for 45 days in florida is an eternity. 6 visits to my house and the AC never got fixed. Had to finally call another company. Fixed the first time. Had to call them over 100 times in 5 weeks with 0 return calls. My warranty company had to fight with them numerous times over the 5 weeks. I ended up dropping my warranty company also. Total air...
This is not good have flooded my home, the tech cut lines, unfinished work, leave with water continuing ti run causing expensive water and aksi crossed lines in unit to create expensive electric bills, floors, walls, and cabinets all have to be replaced and all service has to be redone to function properly, if you want this pain and sufferring call them, sent out thur American Home Sheild, they destroyed my home. Look for answers
I also just had an issue with this company.Came out, put Freon in my unit, left and the *** still isn't working. Tried to get them back out, they said they'd be there two days later. I took time off from work and sat there all day waiting. Never showed! Yes, there was a storm but they could've called in advance and rescheduled with me. No phone call, nothing. I had to call THEM after the holiday weekend for them to try to schedule me later in...
I have a home warrenty company and they made a call to Total Air Care back in June 2016. I admit when the 1st man Da'vid came out I paid the $75.00 and didn't have the money for the freon so I had to make another appointment after I went and borrowed $600.00 to pay for freon and the other thing. It lasted a month and went out again waited for another appointment the Nextel man came out on a Fri. found leaks told me I would have to pay for freon...
We are going on a month with no AC.The homeowners insurance said we had to use them. The first week, there was no contact. The second week the AC information was received and they got in touch, came out, looked at it and said hey 2-7 days and it will be fixed. we received confirmation that the part was ordered, shipped, and received. One week goes by. We then receive a call asking for additional information on the part because the tech didn't...
They are wanting me to pay another $1350 for freon!! For their NEGLIEGENCE The devil is a liar!! I spoke to their RUDE Service Manger tech that was very BELIGERENT and over talking me. He also says he's the owner and if so, BUDDY you need to close SHOP with that NASTY ATTITUDE. I will report them to my Home Warranty Co,AND also to Ken Amaro with Jax news, AND the BBB. They are NEVER ALLOWED at my home again. I will Advise Everybody I KNOW, DO NOT I REPEAT DO NOT USE TOTAL AIR CARE...
The air conditioner is 16 years old. It was repaired right after I moved into the home in March by one of your contractors, and Air Doctor, came out to service the unit. It worked fine until about 3 weeks ago. It failed on a Friday night, and I call AHS Saturday morning to report the issue,and after a period of time, realizing no one would come out to service the unit until Monday, I requested to speak with a supervisor. She in the most...
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