Product: Total Air Care Air Conditioner Repair Clear all filters (128 of 128 reviews match)
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2 comments
1.0
Details
A/c broke June 9, waited for part until June 25, now being told it’s still another week before they can get to me July 1st! Unacceptable time frame and customer service reps are extremely rude and not helpful!
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Anonymous
#1708153

Hi there I know you dont know me but 8m tired 9f total air care.ive contacted an attorney plus working on a class action lawsuit.with enough members we can also move forward.c...

Author
Service
Total Air Care Air Conditioner Repair
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1568473 is a subjective opinion of poster.
1 comment
THEY SUCK. It took 35 days to replace a part. Hold times on the phone were usually 15 minutes or more. Brought the wrong part for the follow up appointment. Told that they had to have voice confirmation to come to the house and on two occasions they came without...
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GapingCloudedLeopard595
#1708139

I am a very disappointed customer, I made an order yesterday Order XXXXXXXX I realized today that you are offering an additional 20% off.I called your customer service to ask ...

Author
Service
Total Air Care Air Conditioner Repair
Reason of review
Order processing issue
Review #1568162 is a subjective opinion of poster.
0 comments

Total Air Care - Sorry service

1.0
Details
They were suppose to be here today they have not called ive tried calling them numerous times kept getting transferred never talked to a person got put on hold for 20 minutes or longer each time i called waiting on someone to answer. Their customer service sucks and so does the ones that's suppose to do their service calls. I do not recommend using these people for nothing. This is no way to run a business. They are the only ones my American home shield uses thinking about doing away with them if this is the only A/C people they use. My guess is they are gonna loose a lot of customers if something isn't done about the service they are offering.
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Author
Service
Total Air Care Air Conditioner Repair
Review #1567646 is a subjective opinion of poster.
0 comments
1.2
Details
Had AC issue, called my home warranty company. We have an issue where out AC underperforms essentially the first time each year when it gets really hot out (95 or so) and the air, even when set to 73 wont get below 77. TAC called a couple days after service requested...
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Author
Location
Madison, Florida
Service
Total Air Care Air Conditioner Repair
Cons
  • Poor service
  • Take many technicians and many times to come out
  • Entire company
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Review #1558384 is a subjective opinion of poster.
0 comments

Total Air Care - Inexperienced technicians, shotty work.

the tech that came out was inexperienced, misdiagnosed the issue, charged me for freon without fixing the leak thus causing me to pay for extra freon that was not needed if they fixed the issue. It took 8 week to get resolved. i eventually had another company come out and they diagnosed and fixed the ac in ONE day.
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Author
Service
Total Air Care Air Conditioner Repair
Reason of review
Bad quality
Review #1556208 is a subjective opinion of poster.
0 comments

Total Air Care - WORSE COMPANY RUINED OUR A/C

1.0
Details
INSTALLED COMPRESSOR THAT FAILED 6 MONTHS LATER. THEY CANNOT EVEN FIGURE OUT OUR BRAND OF CONDENSOR UNIT (IT IS CARRIER) THEY KEEP ARGUING IT IS A LENNOX. JOKE OF A COMPANY. WE ARE ORIGINAL OWNERS AND IT IS A CARRIER. THEY INSTALLED HERMETIC COMPRESSOR AND IT REQUIRES A SCROLL COMPRESSOR. WORKED FOR 6 MONTHS THEN QUIT. WE WAITED FOR 7 WEEKS WITH NO AIR AT ALL FOR THE PART AND COME TO FIND OUT 6 MONTHS LATER WE FIND OUT IT IS WRONG PART. THEY ARE INCOMPETENT.
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Author
Location
Jacksonville West, Florida
Service
Total Air Care Air Conditioner Repair
Reason of review
Damaged or defective
Loss
$5
Review #1555837 is a subjective opinion of poster.
0 comments

Total Air Care - Worst Company EVER

1.0
Details
Total Air Care has been out 3 times to fix AC over a course of a month. Still not fixed. They are now changing the compressor paid for under American Home Shield. The problem is freon. This sorry company charges $85.00 a pound for freon and I need 8 pounds. A 25 pound bottle cost about $150.00. They are making $2125.00 off the consumer That is price gouging. I have already contacted the Attorney General of Florida about this. They are total rip offs.
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Author
Location
Jacksonville East, Florida
Service
Total Air Care Air Conditioner Repair
Cons
  • Everything about this rip off company
Reason of review
Pricing issue
Review #1552120 is a subjective opinion of poster.
0 comments

Total Air Care - Tech..no show..Tech marked job completed

1.1
Details
Appt today..tech no show..reported job complete..referred to warranty company. .
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Author
Service
Total Air Care Air Conditioner Repair
Reason of review
Order processing issue
Review #1551477 is a subjective opinion of poster.
0 comments

Total Air Care - Bad experience

1.0
Details
We were without air conditioning for 3 weeks on florida in May with 90 degree weather. We called almost every day and nobody was able to give us any info or any updates. One of the worst experiences we have ever had.
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Author
Location
Orange Park, Florida
Service
Total Air Care Air Conditioner Repair
Reason of review
Order processing issue
Review #1547265 is a subjective opinion of poster.
0 comments

Total Air Care - 4 visits AC still doesn’t work

Most recent visit today. Snug technician told me after 10 minutes the problem was fixed. He was “100%” sure. He obviously had not looked at the previous service summaries. WRONG. I have spent Literally hours on the phone on hold to only hear I can’t get a follow up for 3-4 days. Absolutely awful to deal with. Beware!!!!!
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Author
Service
Total Air Care Air Conditioner Repair
Reason of review
Bad quality
Review #1546716 is a subjective opinion of poster.