Total Air Care

I was hoping to repair my old A/C unit for summer, and my friend recommended Total Air care. I got in contact with them, and they replied straight away, suggesting that a new cooler A/C unit which consumed less energy would last longer and would be more cost-efficient.

I had it installed near my office, and it kept me cool all summer and I haven't run into any issues. Overall excellent quality

TOTAL AIR CAME OUT (ROBERT) AND FIXED THE AIR CONDITIONER. ROBERT WAS EXTREMELY FRIENDLY. IF ANYTHING HAPPENS AGAIN TO THE AIR CONDITIONER AND/OR HEATER, TOTAL AIR WILL BE CALLED!

came out to fix a/c, changed thermostat and said our breaker needed to be changed, (how did he know thermostat was broken if a/c would not run?) put used thermostat on wall and did not hang it correctly. called them again the next day, they were supposed to come between 4-8, tech never showed up and didn't call.

called again to reschedule they said they couldn't come till following Wed. Now its 11 days with no ac.o iF no aaa ac

Total Air displays an appalling lack of professionalism and customer care. They have failed to keep scheduled appointments, failed to communicate with me to reschedule an appointment, and have shown a complete disregard for customer service.

If your home warranty company sends out Total Air, RUN!StaSt

I was to replace my evaporator coil. The technician drained my freon, then continued to remove the evaporator coil.

Once my unit was dismantled, technician then realized the coil that was given was not the correct coil?????????????????

So WHY didn't you check all this before dismantling my damn unit?????????????????? If I could give this company a -0 based on this experience

They are complete trash doing nothing but scamming people, and should be criminally investigated and prosecuted.

model 836000hbcn humidifier one the worst products I've ever purchase the float mech needs to be replaced by a product that work's one of the poorest design's in mankind why do sell this product ?

Total Air Care has been very incompetent and negligent in repairing my home A/C unit. I have been dealing with the company for nearly a year now.

They have been out to my home 6 times within the last month. To date my unit is still not working and temperatures are over 90 degrees easily in my house. They have been to my house about 10 times with the past few months and constantly conclude completely different diagnosis and usually a different technician every time meanwhile collecting a $75 deductible nearly every time as well (currently with home buyers program who sent out Total Air Care). During the last visit (3 days) ago, the tech stated that I needed a new damper motor replacement however the part would not be available until Monday (follow-up repair call at that time was on a Friday).

He said he would temporarily fix it until he was able to get back out with the part. He apparently removed a safety mechanism while diagnosing a repair and did not replace it properly, in which my A/C unit (in the attic) overflowed in the attic which caused severe water damage to my ceiling. There was water dripping from the ceiling and onto my carpet and hardwood floors which are now damaged in spots. There are currently water bubbles and numerous brown spots/stains on the ceiling.

They had another tech to come out (2 days later) for another repair call and to see the damage. After speaking with a Total Air Care manager today, they refuse to take responsibility/pay for the damage that was caused to my ceiling. This is also possibly an electrical issue. According to the manager at the company, he said because I personally cant prove or didnt see the tech remove the part and leave it off, that the company is not taking responsibility for the damage to my home.

And again, my unit is still not working. The actions of Total Air Care is completely negligent on their behave. The customer service I received was one of ole well, we didnt do it so I dont know what to tell you. I have called around to other companies for the assistance however no other company wants to be liable for Total Air Cares mess.

I feel Total Air Care needs to admit their faults and make it right for their customers.

I am stressed, disappointed, and frankly angry about how I have been treated. I have no intentions of ever using their services again and would absolutely NEVER recommend them to anyone at all!

This company came out to my house in June and we were out of our home for over a month and a week awaiting them to fix the air. Not to mention during the process they sent several different technicians whom did not know what they were doing.

After have tech after tech and being out of my home for a month we finally got some air in August only to be back out of air in September because they did not do what they were suppose to do.

I fault American home shield for even sending them out to anyone. Save your time and your money find a company who hires people who know what they are doing!!!!

Technician has been out three times after telling home warranty company we didnt want them back after second time. The third time, the Senior technician ( HUNTER) broke something on my coils causing water to leak and damage ceiling.

Addressed it with supervisor Gavin, he was AN *** and said they were not responsible for damages.

This company is by far the worst! The ladies handling customer service like April were great but the rest are total *** If AHS recommends them, tell them no!

Ive been almost 2 months trying to get ac unit repaired. Was scheduled between 4-8 technician called around 7 said he was running late would not make until after 10 this was not acceptable too late and how you gonna see what you doing, appt rescheduled for the next week.

Technician came this visit went well part was ordered. Appointment scheduled to install part between 8-12 technician calls at 11:30 to inform me the warehouse had sold my part and it needed to be reordered , this took another 2 weeks. Now during this I had paid a copay of 715.00 which they were holding. Part came in appointment scheduled technician came out but would not start until I paid another 61.00 I was not at home at the time but was in route which would take about 15 min or they could have asked if I wanted to pay via credit card but they said they couldnt wait they had to go to the next client.

Seems kind of messed since you already had my 715.00 for a service you had not provided. Spoke to the manager who was just nasty and was told he instructed technician not to take one piece of tool out the truck until he collected 61.00 .

He also told me the technician had waited over an hour for me , not true my phone records proved that to be a lie. I think AHS needs to rethink their contract with them, they have numerous complaints.

If they come to your house make them leave cancel your American home shield contract if they won't send a local reputable company they will tell you you need 15 pounds of freon because they want you to buy a new unit they will tell you it cannot be converted to the cheaper freon 407c instead of r22 because they want to charge you $100 a pound and about 10 lb over what you actually need they are criminals the owner belongs in jail

DO NOT USE this company!! I have never had such a horrible experience-it has been 3 weeks (without a/c in July in Florida) and I call almost daily (sometimes at the beginning and end of the work day) and have been told over and over they will call with update and NEVER once have they called me back to give me an update.

And once we finally got to the permitting stage, there was another hang up from their work 7yrs earlier (never had it inspected and closed out the file).

I gave them the benefit the first week and blamed the American Home Shield (the home warranty company) for the slow response but the lack of respect for the customers is completely unsatisfactory not to mention they replaced the unit 7 yrs earlier and it already needs replacing! I can not stress enough how horrible this company is!!!!!!

Told me removal of panel, housing, around coils was not part of inspection and yearly cleaning. So for 70$ the tech.

hosed the outside of my system. Took 12 min. Sat in his vehicle and on my floor writing. Looked at outside of thermostat.

Total 35 min. No satisfaction from management. No call to schedule your twice yearly maintenance . After told i would get a call in 6 months.

Having it cleaned now, another company.

Was filthy, shown it to me. Don't waste your money....