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2 comments
1.0
Details
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
Total Air Care - Extreme frustration
I bought a new home it has two air-conditioning systems the smallest unit at the house was not blowing cold air they came they put Freon in it and miss the leak evidently because two weeks later it was not blowing cold so another guy comes find the leak takes the torch...
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Anonymous
#1708152

Hi there I know you dont know me but 8m tired 9f total air care.ive contacted an attorney plus working on a class action lawsuit.with enough members we can also move forward.c...

Author
Review #1273336 is a subjective opinion of poster.
2 comments
1.0
Details
A/c broke June 9, waited for part until June 25, now being told it’s still another week before they can get to me July 1st! Unacceptable time frame and customer service reps are extremely rude and not helpful!
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Anonymous
#1708153

Hi there I know you dont know me but 8m tired 9f total air care.ive contacted an attorney plus working on a class action lawsuit.with enough members we can also move forward.c...

Author
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1568473 is a subjective opinion of poster.
0 comments

Total Air Care - Worst Service Ever AHS is terrible as well

1.0
Details
AC was suppose to be repaired with simple motor and fan replacement. Called them May 31st. Took 1 week for 1st visit. 1st visit was told it is a bad motor. (ordered motor) 2 visit another week later came to install motor but cannot get blade off. Took information to order blade. Week later appointment scheduled after I was told the blade come in. Asked for expedited service, told it was not possible because it was a half day job. 3rd visit guy comes by and says he is getting information to order the part. Still waiting one month into issue. AHS nor Total Air care will allow you to talk to anyone other than a call center. No resolution. Both companies simply put you on hold till you hang up.
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Author
Cons
  • Everything about this rip off company
  • Blatant lies
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Reimbersment for time from work, drives home, tempoary AC
Review #1568293 is a subjective opinion of poster.
1 comment
THEY SUCK. It took 35 days to replace a part. Hold times on the phone were usually 15 minutes or more. Brought the wrong part for the follow up appointment. Told that they had to have voice confirmation to come to the house and on two occasions they came without...
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GapingCloudedLeopard595
#1708139

I am a very disappointed customer, I made an order yesterday Order XXXXXXXX I realized today that you are offering an additional 20% off.I called your customer service to ask ...

Author
Reason of review
Order processing issue
Review #1568162 is a subjective opinion of poster.
0 comments

Total Air Care - Sorry service

1.0
Details
They were suppose to be here today they have not called ive tried calling them numerous times kept getting transferred never talked to a person got put on hold for 20 minutes or longer each time i called waiting on someone to answer. Their customer service sucks and so does the ones that's suppose to do their service calls. I do not recommend using these people for nothing. This is no way to run a business. They are the only ones my American home shield uses thinking about doing away with them if this is the only A/C people they use. My guess is they are gonna loose a lot of customers if something isn't done about the service they are offering.
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Author
Review #1567646 is a subjective opinion of poster.
0 comments

Total Air Care - Pissed consumer

It’s too long to text , worst customer service I’ve ever seen, after the 2nd time out, tech was rude and condescending.. didn’t listen to anything I had to say, and just left, tried calling the company to companies and they hung up on me, they not even returning calls to my warranty company, look some where else, I only gave one star because I had to to post the review, other it would have been zero,. If a manager sees this, call me 240-477-0250
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Author
Reason of review
Poor customer service
Review #1565178 is a subjective opinion of poster.
0 comments

Total Air Care - HVAC bad service

Techs area great! Customer service and follow up awful! Still waiting for repair....7 days later...in the hot summer. This company is the WORST. Please whatever you do...don't hire Total Air Care.
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Author
Reason of review
Poor customer service
Review #1564103 is a subjective opinion of poster.
0 comments

Total Air Care - WORST EXPERIENCE EVER

1.0
Details
they came to my house and said they were ordering the part...they lied. 10 days and 7 phone calls later, they tell me it was denied and that was THE FIRST info i had gotten. The parts dept does not answer calls, nor the emails they allegedly get. You cannot speak to a manager...so if you dont like it then tough. Very very rude and unsympathetic. They also left my panel off my unit when they left. Wtf
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Author
Review #1559483 is a subjective opinion of poster.
0 comments

Total Air Care in Orlando, Florida - Horrible service and untrained technicians!

1.0
Details
Their personalized service is the pits and technicians are untrained! When you call plan to hold for 30 minutes or more.. Their system of tracking your problem is horrible. When you do talk to someone they will use a prewritten script and will say anything right or wrong to move onto the other calls holding. It's been 3 weeks since our issue started - finally, the technician showed up today. He never even checked to see if the unit was cooling before leaving! Yet, collected his money. Shortly after his departure it was obvious we still had a problem plus left the attic in a mess! We called right away to learn it would be another week before anyone could come back! Totally unacceptable!
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Author
Location
Orlando, Florida
Cons
  • Numerous issues
Reason of review
Poor customer service
Loss
$850
Preferred solution
Full refund
Tags
Review #1558582 is a subjective opinion of poster.
0 comments
1.2
Details
Had AC issue, called my home warranty company. We have an issue where out AC underperforms essentially the first time each year when it gets really hot out (95 or so) and the air, even when set to 73 wont get below 77. TAC called a couple days after service requested...
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Author
Location
Madison, Florida
Cons
  • Poor service
  • Take many technicians and many times to come out
  • Entire company
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Review #1558384 is a subjective opinion of poster.

Contact Total Air Care Customer Service

Mailing Address:
2004
Middleburg, Florida 32050
United States
Phone:
(855) 508-6825
All Total Air Care Contacts
0 comments
My Home Warranty Company referred me to Total Air Care to have my central air fixed. It took forever to get an appointment with them and once I did, they failed to keep the appointment. Additionally, it was virtually impossible to contact them on the phone. Once they...
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Author
Pros
  • Last technician knew how to get the job done
Cons
  • It took over a month for them to fix the air
Review #1557233 is a subjective opinion of poster.