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HVAC Repair Negligent

Total Air Care - HVAC Repair Negligent
Total Air Care - HVAC Repair Negligent
Total Air Care - HVAC Repair Negligent
Total Air Care - HVAC Repair Negligent
Total Air Care - HVAC Repair Negligent
Total Air Care - HVAC Repair Negligent
Total Air Care has been very incompetent and negligent in repairing my home A/C unit. I have been dealing with the company for nearly a year now. They have been out to my home 6 times within the last month. To date my unit is still not working and temperatures are over 90 degrees easily in my house. They have been to my house about 10 times with the past few months and constantly conclude completely different diagnosis and usually a different technician every time meanwhile collecting a $75 deductible nearly every time as well (currently with home buyers program who sent out Total Air Care). During the last visit (3 days) ago, the tech stated that I needed a new damper motor replacement however the part would not be available until Monday (follow-up repair call at that time was on a Friday). He said he would temporarily fix it until he was able to get back out with the part. He apparently removed a safety mechanism while diagnosing a repair and did not replace it properly, in which my A/C unit (in the attic) overflowed in the attic which caused severe water damage to my ceiling. There was water dripping from the ceiling and onto my carpet and hardwood floors which are now damaged in spots. There are currently water bubbles and numerous brown spots/stains on the ceiling. They had another tech to come out (2 days later) for another repair call and to see the damage. After speaking with a Total Air Care manager today, they refuse to take responsibility/pay for the damage that was caused to my ceiling. This is also possibly an electrical issue. According to the manager at the company, he said because I personally cant prove or didnt see the tech remove the part and leave it off, that the company is not taking responsibility for the damage to my home. And again, my unit is still not working. The actions of Total Air Care is completely negligent on their behave. The customer service I received was one of ole well, we didnt do it so I dont know what to tell you. I have called around to other companies for the assistance however no other company wants to be liable for Total Air Cares mess. I feel Total Air Care needs to admit their faults and make it right for their customers. I am stressed, disappointed, and frankly angry about how I have been treated. I have no intentions of ever using their services again and would absolutely NEVER recommend them to anyone at all!

User's recommendation: DO NOT WASTE YOUR TIME OR MONEY!!!

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1 comment
#2183587

Having problems with a new unit!!! Called to find out they’re out of business!! This is some bull!!

ID
#2023800 Review #2023800 is a subjective opinion of poster.
Service
Total Air Care Air Conditioner Repair
Cons
  • Lack of experienced technicians
  • Lack of responsibility
  • Caused damage to my home
Preferred solution
Complete repair of ceiling damage technician caused!
New Reviewer

AIR CONDITIONER BROKE DOWN.

TOTAL AIR CAME OUT (ROBERT) AND FIXED THE AIR CONDITIONER. ROBERT WAS EXTREMELY FRIENDLY. IF ANYTHING HAPPENS AGAIN TO THE AIR CONDITIONER AND/OR HEATER, TOTAL AIR WILL BE CALLED!

User's recommendation: CALL TOTAL AIR. THEY GAVE ME SAME DAY SERVICE.

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ID
#2900747 Review #2900747 is a subjective opinion of poster.
New Reviewer

I was very satisfied with the customer service

I was hoping to repair my old A/C unit for summer, and my friend recommended Total Air care. I got in contact with them, and they replied straight away, suggesting that a new cooler A/C unit which consumed less energy would last longer and would be more cost-efficient. I had it installed near my office, and it kept me cool all summer and I haven't run into any issues. Overall excellent quality

User's recommendation: Total Air Care.

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ID
#2876135 Review #2876135 is a subjective opinion of poster.
Pros
  • Speed of completion of work order
  • Customer service
  • Last technician knew how to get the job done

HORRIBLE SERVICE

came out to fix a/c, changed thermostat and said our breaker needed to be changed, (how did he know thermostat was broken if a/c would not run?) put used thermostat on wall and did not hang it correctly. called them again the next day, they were supposed to come between 4-8, tech never showed up and didn't call. called again to reschedule they said they couldn't come till following Wed. Now its 11 days with no ac.o iF no aaa ac

User's recommendation: IF HOME WARRANTY COMPANY WANTS TO USE THIS CO, SAY NO.

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ID
#2789670 Review #2789670 is a subjective opinion of poster.
Loss
$125
Preferred solution
Deliver product or service ordered

Not realizing they had the wrong part before dismantling my unit

I was to replace my evaporator coil. The technician drained my freon, then continued to remove the evaporator coil. Once my unit was dismantled, technician then realized the coil that was given was not the correct coil????????????????? So WHY didn't you check all this before dismantling my damn unit?????????????????? If I could give this company a -0 based on this experience

User's recommendation: DO NOT HIRE THEM OR ALLOW YOUR WARRANTY COMPANY TO SEND THEM.

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ID
#2682799 Review #2682799 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
New Reviewer

3 weeks without AC in Louisiana

Total Air displays an appalling lack of professionalism and customer care. They have failed to keep scheduled appointments, failed to communicate with me to reschedule an appointment, and have shown a complete disregard for customer service. If your home warranty company sends out Total Air, RUN!StaSt
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ID
#2660284 Review #2660284 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Loss
$3000
Preferred solution
Deliver product or service ordered

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New Reviewer

Ac repair

They are complete trash doing nothing but scamming people, and should be criminally investigated and prosecuted.

User's recommendation: Run.

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ID
#2571375 Review #2571375 is a subjective opinion of poster.
Loss
$480
Preferred solution
Let the company propose a solution

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New Reviewer

Poor quality

Sadmodel 836000hbcn humidifier one the worst products I've ever purchase the float mech needs to be replaced by a product that work's one of the poorest design's in mankind why do sell this product ?

User's recommendation: don't by it.

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ID
#2410900 Review #2410900 is a subjective opinion of poster.
Service
Total Air Care Customer Care
Cons
  • Poor quality
Loss
$325
Preferred solution
Full refund

Honesty

If they come to your house make them leave cancel your American home shield contract if they won't send a local reputable company they will tell you you need 15 pounds of freon because they want you to buy a new unit they will tell you it cannot be converted to the cheaper freon 407c instead of r22 because they want to charge you $100 a pound and about 10 lb over what you actually need they are criminals the owner belongs in jail

User's recommendation: Kick them out of your house.

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ID
#2235617 Review #2235617 is a subjective opinion of poster.
Location
Lafayette, Louisiana
New Reviewer

Horrible service

This company came out to my house in June and we were out of our home for over a month and a week awaiting them to fix the air. Not to mention during the process they sent several different technicians whom did not know what they were doing. After have tech after tech and being out of my home for a month we finally got some air in August only to be back out of air in September because they did not do what they were suppose to do. I fault American home shield for even sending them out to anyone. Save your time and your money find a company who hires people who know what they are doing!!!!

User's recommendation: not at all, run.

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ID
#2223557 Review #2223557 is a subjective opinion of poster.
Service
Total Air Care Air Conditioner Repair
Preferred solution
hire people who know what they are doing and fix jobs in a timely manner.

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Verified Reviewer
New Reviewer

Bad Service

Technician has been out three times after telling home warranty company we didnt want them back after second time. The third time, the Senior technician ( HUNTER) broke something on my coils causing water to leak and damage ceiling. Addressed it with supervisor Gavin, he was AN *** and said they were not responsible for damages. This company is by far the worst! The ladies handling customer service like April were great but the rest are total *** If AHS recommends them, tell them no!

User's recommendation: Don’t allow them to come to your home!

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ID
#2212008 Review #2212008 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Take many technicians and many times to come out
  • Scamming to make money for company
Preferred solution
Fix my ceiling

Poor service, technician lies, manager nasty

Ive been almost 2 months trying to get ac unit repaired. Was scheduled between 4-8 technician called around 7 said he was running late would not make until after 10 this was not acceptable too late and how you gonna see what you doing, appt rescheduled for the next week. Technician came this visit went well part was ordered. Appointment scheduled to install part between 8-12 technician calls at 11:30 to inform me the warehouse had sold my part and it needed to be reordered , this took another 2 weeks. Now during this I had paid a copay of 715.00 which they were holding. Part came in appointment scheduled technician came out but would not start until I paid another 61.00 I was not at home at the time but was in route which would take about 15 min or they could have asked if I wanted to pay via credit card but they said they couldnt wait they had to go to the next client. Seems kind of messed since you already had my 715.00 for a service you had not provided. Spoke to the manager who was just nasty and was told he instructed technician not to take one piece of tool out the truck until he collected 61.00 . He also told me the technician had waited over an hour for me , not true my phone records proved that to be a lie. I think AHS needs to rethink their contract with them, they have numerous complaints.
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ID
#2136543 Review #2136543 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Preferred solution
Apology
New Reviewer

Warning to anyone want service

DO NOT USE this company!! I have never had such a horrible experience-it has been 3 weeks (without a/c in July in Florida) and I call almost daily (sometimes at the beginning and end of the work day) and have been told over and over they will call with update and NEVER once have they called me back to give me an update. And once we finally got to the permitting stage, there was another hang up from their work 7yrs earlier (never had it inspected and closed out the file). I gave them the benefit the first week and blamed the American Home Shield (the home warranty company) for the slow response but the lack of respect for the customers is completely unsatisfactory not to mention they replaced the unit 7 yrs earlier and it already needs replacing! I can not stress enough how horrible this company is!!!!!!

User's recommendation: Do not contact unprofessional.

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ID
#2097808 Review #2097808 is a subjective opinion of poster.
Service
Total Air Care Air Conditioner Replacement
Cons
  • Everything about this company is bad
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Waste of money

Told me removal of panel, housing, around coils was not part of inspection and yearly cleaning. So for 70$ the tech. hosed the outside of my system. Took 12 min. Sat in his vehicle and on my floor writing. Looked at outside of thermostat. Total 35 min. No satisfaction from management. No call to schedule your twice yearly maintenance . After told i would get a call in 6 months. Having it cleaned now, another company. Was filthy, shown it to me. Don't waste your money....

User's recommendation: No recommendation for cleaning or maintenance.

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ID
#2066853 Review #2066853 is a subjective opinion of poster.
Service
Total Air Care Air Conditioner Repair
Pros
  • Removal of shoes in home
Cons
  • Did not perform job
Loss
$70
Preferred solution
Let the company propose a solution
New Reviewer

They should take CARE out of the name

This company was sent to me through my home warranty company so I decided to use them for A/C and Duct replacement. The work they did was fine it’s the after service care that’s rotten. My system has an energy rebate which requires the tech name/ code which I don’t have. It’s been 2 months and I have not received those forms yet. I’ve spoken to every department but they wouldn’t put me through to any management. I will never recommend this company.
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ID
#1686874 Review #1686874 is a subjective opinion of poster.
Service
Total Air Care Air Conditioner Part Installation
Pros
  • Speed of completion of work order
Cons
  • Poor service and incompetent help
  • Being passed from person to person on phone
  • Difficult to get to customer service when called
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Unprofessional, Unreliable

Take note of every persons' review regarding this company. I will not give this company any stars due to their incompetencies and unprofessionalism. If I can give a negative rating I will surely do so! I just had service today with a tech, supposedly with 5+ years experience, and he's asking me a million and one questions as if I am the expert. This points to the lack of preparation and performance on his part. In addition, if the previous tech did not leave adequate notes for the current tech to do the job then the current tech on duty is responsible for the troubleshooting and getting to the bottom of the problem. Handle the lack of documentation with YOUR supervisor. He was more concerned about my frustration or 'attitude' as he kept pointing to and NOT concerned about fixing the problem with my AC nor trying to troubleshoot to figure out the underlying issue. I had to explain over and over and over and over again to him that this is BUSINESS! Leave your sensitivities at the curb! It is now 2 months and my AC has not been fixed!! Nor, the issue was found due to the lack of under-performance of this recent tech. Sure, this current tech will make up something to make it seem like he did do something for I did follow-up with the company to express my concerns. Come to find out, it was documented that I spoke to his supervisor while he was here at my residence when in fact that did not occur for he reluctantly did not want me to after stating he will allow me to speak with the supervisor. Yeah,...he walked around my house opening doors to places where he was not allowed after I have directed him to where he needed to be. VIOLATION!! Then, laughs when I addressed him. UNPROFESSIONAL! No consideration towards the quality of his own actions and work. Now, even more I am concerned about my safety!!!! I believe my AC problem was worsened due to the incompetence and inadequate documentations of these technicians (both this one and the previous). They are covering their tails for a poor job!! DO NOT USE TOTAL AIR CARE!!
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ID
#1679820 Review #1679820 is a subjective opinion of poster.
Service
Total Air Care Air Conditioner Repair
Cons
  • Scheduling issues
  • Difficult to get to customer service when called
  • Non responsive
Reason of review
Bad quality
Preferred solution
available upon discussion

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