State: Georgia Product: Total Air Care Air Conditioner Repair Clear all filters (12 of 128 reviews match)
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Total Air Care - Air Conditioner Repair Review from Acworth, Georgia

1.0
Details
We are going on a month with no AC. The homeowners insurance said we had to use them. The first week, there was no contact. The second week the AC information was received and they got in touch, came out, looked at it and said hey 2-7 days and it will be fixed. we received confirmation that the part was ordered, shipped, and received. One week goes by. We then receive a call asking for additional information on the part because the tech didn't write some info down. They have the wrong part and have to get it approved by the insurance company to order it. Another week goes by. The tech comes out again and says they have the wrong part (again) and that it's going to take two guys to do what needs doing. Each time the tech came out they promised a call by EOB for an update. No call was received either time. There are two kids living here and this should have been fixed a long time ago. I am also reporting this to the BBB.
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Author
Location
Acworth, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Poor customer service
Review #906629 is a subjective opinion of poster.
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Total Air Care - Air Conditioner Repair Review from Blackshear, Georgia

TAC IS A RIP OFF!! I have had 5 Techs In the last 6 mos come to my home and my outside unit is still sounding like a heliocopter. The first Tech came out and shortage out the whole system by bridging a low voltage wire and a high voltage wire together that caused a FIRE on the wall near my thermostat, and caused my air handler to stop working. The company never called and apologized never came out to take a look at my wall. My air handler is only 3 yrs old. They sent 2 more Techs out that had no clue that changed out the BRAND NEW Thermostat that was originally on the wall, and of course they couldn't replace it with what I had because the didn't HAVE THE PART.(Nothing Unsual) They charged me $1350 for freon ( we paid it) Now they are saying my TXV(is located on the Air handler) is not working, because the freon is contaminated from my system. Well TAC is the only one that has been working on my system. They are wanting me to pay another $1350 for freon!! For their NEGLIEGENCE The devil is a liar!! I spoke to their RUDE Service Manger tech that was very BELIGERENT and over talking me. He also says he's the owner and if so, BUDDY you need to close SHOP with that NASTY ATTITUDE. I will report them to my Home Warranty Co,AND also to Ken Amaro with Jax news, AND the BBB. They are NEVER ALLOWED at my home again. I will Advise Everybody I KNOW, DO NOT I REPEAT DO NOT USE TOTAL AIR CARE!! They are NON EFFECTIVE in their business.
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Author
Location
Blackshear, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Bad quality
Review #906261 is a subjective opinion of poster.
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Total Air Care - Very bad experience with TAC

3.7
Details
Its been almost a month and my AC still have not been fixed. There is a wait time of about 30 minutes to speak to a scheduling person, and God knows how many times I had to call. Each time, they schedule a new tech to come to the house. Usually 3 to 5 business days. The 1st 3 were junior technicians. They showed up and took a quick look and leave. The 4th time they sent a senior technician. He fixed the thermostat and got the fan on the condenser to run and left. I am still calling TAC. Customer service persons are friendly and professional and understand my frustration but nothing they could do. Whoever is the CEO/owner of TAC should make some immediate changes to improve customer experience or TAC is going down.
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Author
Location
Cumming, Georgia
Service
Total Air Care Air Conditioner Repair
Pros
  • Customer service
Cons
  • Wait too long on the phone
  • Wait too long for appointment
  • Take many technicians and many times to come out
Reason of review
Order processing issue
Review #901011 is a subjective opinion of poster.
1 comment
1.0
Details
I was referred to Total Air Care by American Home Shield. On Tuesday, our "window," for the repairman was between 4-8pm. After having waited 4 hours and left since they did nto show, At 9:45pm they called and said they could be there by 10pm??? Then the next day we...
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Anonymous
#1197711

this my story exactly in my opinion the name should be total don't care

Author
Location
Atlanta, Georgia
Service
Total Air Care Air Conditioner Repair
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
Review #894528 is a subjective opinion of poster.
0 comments
1.0
Details
American Home Shield could care less and neither does Total Air Care. My husband and I have spent every week trying to find answers since we were told we needed a coil. First it was we were just low on freon. Then it was a coil. Then they took 6 days to order the coil.
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Author
Location
Atlanta, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Order processing issue
Review #893017 is a subjective opinion of poster.
0 comments
Service techs seem motivated to get in and out as fast as possible. They've been to our location 3 times. Get the A/C blowing cold and leave. 2 hours later, hot air. It takes forever to get an appointment scheduled, they don't have enough call center agents. "I am...
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Author
Location
Atlanta, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Poor customer service
Review #884499 is a subjective opinion of poster.
1 comment
Total Air Care is the worst Air conditioning company we have encountered. On June 9 they were dispatched to our home via our home warranty insurance company for a malfunctioning AC unit. The technician appeared incompetent and unsure of what he was doing per my wife. ...
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Anonymous
#1183892

We have been going through the same thing. Finally received outside authorization to go elsewhere. Ours started June 7.

Author
Location
Marietta, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Poor customer service
Review #874680 is a subjective opinion of poster.
0 comments
He did nothing, refused to look at the malfunctioning unit, then demanded I hurry up and pay him because he was late for his next appointment. I filed a complaint with American Home Shield, which prompted Total Air Care to send in a falsified diagnosis saying they'd...
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Author
Location
Atlanta, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Poor customer service
Review #873479 is a subjective opinion of poster.
0 comments
1.0
Details
Very unprofessional, had appointment set up(Tuesday) waited and waited and no show for the appointment time, called and was told that they do not have us on the schedule(they called me the day before to schedule this appointment)so, they rescheduled appointment for the...
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Author
Location
Savannah, Georgia
Service
Total Air Care Air Conditioner Repair
Cons
  • Poor service
  • Long wait time
  • Poor customer service
Reason of review
Poor customer service
Review #701008 is a subjective opinion of poster.
1 comment
Total Air-Care is awful. They didn't show for a scheduled appointment and left a patient with a severe heart problem on oxygen without air for six days, switching the appointment without and then lying. AWFUL!
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Anonymous
#1067056

Same issue at our home. We went through our home warranty company. We were without our air conditioning system for 17 days. My husband has a heart condition which requires ...

Author
Location
Marietta, Georgia
Service
Total Air Care Air Conditioner Repair
Reason of review
Poor customer service
Review #678770 is a subjective opinion of poster.