Something so simple as a clogged drain, shut down our Trane. They send out an *** who says he needs a different fitting to blow out the pipe and then breaks our digital thermostat and leaves.
Three more techs come out to assess the thermastat and still no air. Another week goes by and they are going to order the thermostat, another tech comes out, still no air. You will absolutely lose your mind talking to their fabulous (sarcasm) customer service department, because they simply do not care. They don't even bother to try to sound sincere or concerned that you have been without air for over a month in southern Louisiana with a family of 5 over a clogged drain.
We are with HOME SHIELD and will be cancelling our policy with them as well as they have sent idiots into our home.
Save yourself alot of headache and high blood pressure and use someone reputable and that knows what they are doing. These people need to be put out of business
Reviewer is in unhappy mood. rjc70508 stated that there is a room for improvement of poor customer service and entire company. Please immediately contact the author of this review to discuss poor customer service of total air care air conditioner repair. Total Air Care needs to "get it fixed properly" according to poster's claims.