Submit ›
or
1.6 Based on 54 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Speed of completion of work order 3
    • Great customer service 3
    • His attitude and compassion 1
  • Customers don't like
    • Poor customer service 12
    • Long wait time 8
    • Incompetant 7
Advanced
search
loading...
More Less

Total air care was assigned to fix my AC by American Home Shield 12 days ago. Needless to say, I still have no AC. They have no idea where the compressor they ordered is and they can't even find the work order. Their parts department never answers the phone. They lied to me and AHS 5 days in a row stating "American Home Shield" has not authorized the repair yet and the fact of the matter is that they had never submitted the "diagnosis" to... Read more

Was this review helpful? 0 0

Repair guy came out only once no tools no gauges made an assessment misdiagnosed the size of my unit and amount of refrigerant and now insist I pay $715 upfront or they won't do the work it has now been a month terrible company stay away can't believe there are associated with American Home Shield warranty.

Add comment

My husband called made an appointment To fix our airconditioning unit stated that someone will call as back within 24 to 48 hours the call was made since Friday 9/16/16 tell now Monday 9/19/16 no one call as back . So then my husband call today to cancel the appointment he was put on hold for almost an hour no one still did not pickup the phone keep saying stay on the line and we will be with you in a moment . Will the moment turn into a hour... Read more

Was this review helpful? 0 0

started the process last month it is 9/19/16 and still no air installed for American home shield warranty. I paid the permit fee and no calls,no work done no one cares. I am a USN/DAV 100% CAN YOU HELP ME. My phone # is Linda Brodin 100 words what for can't people get it in a few direct to the point sentences. you want me to tell you about my Navy experiences. What is wrong with society today. The world is greedy and hateful and self centered.... Read more

Was this review helpful? 0 1

Tec 's have been out to the house 8 times. Each time one comes out he complains about the work done by the one before him, one guy claims he installed a dryer. Next guy says he never did. Compressor froze, tec could not find the problem, but had the nerve to say call and reschedule for some else, every time I want to talk to a supervisor I'm told they are in a meeting, save your time and money look elsewhere. I'm sure there is a good tec ,but I... Read more

Was this review helpful? 0 0

Ill make this short. Avoid this company at all cost. Go elsewhere and save yourself this headache. No AC for 45 days in florida is an eternity. 6 visits to my house and the AC never got fixed. Had to finally call another company. Fixed the first time. Had to call them over 100 times in 5 weeks with 0 return calls. My warranty company had to fight with them numerous times over the 5 weeks. I ended up dropping my warranty company also. Total air... Read more

Was this review helpful? 0 0

I called them through my insurance company. They came twice when it was over 100 degrees. Never fixed my AC We called another company which fixed it perfectly the first trip.Total Air Care sent me a bille for the $75 service call which i already paid.Now, i have to spend my time searching for a cancelled check to prove i paid them...what a time consuming mess.They do not have their phone number listed anywhere so you can call them. The number... Read more

Was this review helpful? 0 0

This is not good have flooded my home, the tech cut lines, unfinished work, leave with water continuing ti run causing expensive water and aksi crossed lines in unit to create expensive electric bills, floors, walls, and cabinets all have to be replaced and all service has to be redone to function properly, if you want this pain and sufferring call them, sent out thur American Home Sheild, they destroyed my home. Look for answers Read more

Was this review helpful? 0 0

I also just had an issue with this company. Came out, put Freon in my unit, left and the *** still isn't working. Tried to get them back out, they said they'd be there two days later. I took time off from work and sat there all day waiting. Never showed! Yes, there was a storm but they could've called in advance and rescheduled with me. No phone call, nothing. I had to call THEM after the holiday weekend for them to try to schedule me... Read more

Was this review helpful? 0 0

This company is terrible! I don't know how they are still in business. I have a warranty company which I am understanding employs nationally rated companies. They have tried to fix my A/C on two different occasions within a 30 day period of time. They charge me a service call the first time – took my money for Freon that they never gave me because the part that was ordered to fix my air conditioning was incorrect part – I'm not sure how a... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Total Air Care.
Filing a new complaint about
×