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1.6 Based on 57 reviews
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  • Customers like
    • Speed of completion of work order 3
    • Great customer service 3
    • His attitude and compassion 1
  • Customers don't like
    • Poor customer service 13
    • Long wait time 8
    • Incompetant 7
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Something so simple as a clogged drain, shut down our Trane. They send out an *** who says he needs a different fitting to blow out the pipe and then breaks our digital thermostat and leaves. Three more techs come out to assess the thermastat and still no air. Another week goes by and they are going to order the thermostat, another tech comes out, still no air. You will absolutely lose your mind talking to their fabulous (sarcasm) customer... Read more

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A guy called me this morning, thinking I was this company, raising *** about the system not working... I re assured him it was not me, tried to help him find a local # for the company....no luck. I've seen the trucks around, all guys look like geeks , thugs and methheads. Reviews are terrible, glad I don’t do the Angies list, American Home Shield, or any of those companies. Began my business in 1984, have seen this situation time and time... Read more

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American Home Shield sent Total Air Care who attempted to scam me out of just over $1000.00! They sent a technician to clean my coils. While attempting to clean my coils the technician damaged them. That same day, my unit would no longer cool properly. The coil was covered under my home warranty HOWEVER I was asked to pay over 1K worth of freon and duct modifications for installation of the new coil. Thats right, they tried to charge me for... Read more

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My air conditioning unit was leaking in May. The technician came claimed he found a leak, charged me a heap of money for service and to replace the Freon and left. He assured me that the Freon would last the life of the unit now (unit is 4 years old), so should be years before I ever had to address this again Four months later the unit starts leaking. Again! A different technician comes out tells me there is a leak. So I said "that was the same... Read more

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Do not use this company if you want your issues resolved quickly and professionally over a month and still no air. This company is unprofessional from Samantha in customer service, to Michelle in authorizations, to Micheal the technician manager. They sent a technician to my home to fix our air, the technician diagnosed the issue then asked us what did we want to do. After stating a part needed to be replace someone else decided the issue was... Read more

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DO NOT USE TOTAL AIR CARE!! They charged me for Freon $100 a pound. 8 Months later NO AIR!! The Service Manager Name Michael is a BUTT HOLE. Be prepared to Argue and fight with him when you talk with him. He will not let you explain your concerns. AHS warranty company executive relations have been notified. They need to drop TOTAL AIR CARE.

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Total air care was assigned to fix my AC by American Home Shield 12 days ago. Needless to say, I still have no AC. They have no idea where the compressor they ordered is and they can't even find the work order. Their parts department never answers the phone. They lied to me and AHS 5 days in a row stating "American Home Shield" has not authorized the repair yet and the fact of the matter is that they had never submitted the "diagnosis" to... Read more

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Repair guy came out only once no tools no gauges made an assessment misdiagnosed the size of my unit and amount of refrigerant and now insist I pay $715 upfront or they won't do the work it has now been a month terrible company stay away can't believe there are associated with American Home Shield warranty.

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My husband called made an appointment To fix our airconditioning unit stated that someone will call as back within 24 to 48 hours the call was made since Friday 9/16/16 tell now Monday 9/19/16 no one call as back . So then my husband call today to cancel the appointment he was put on hold for almost an hour no one still did not pickup the phone keep saying stay on the line and we will be with you in a moment . Will the moment turn into a hour... Read more

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started the process last month it is 9/19/16 and still no air installed for American home shield warranty. I paid the permit fee and no calls,no work done no one cares. I am a USN/DAV 100% CAN YOU HELP ME. My phone # is Linda Brodin 100 words what for can't people get it in a few direct to the point sentences. you want me to tell you about my Navy experiences. What is wrong with society today. The world is greedy and hateful and self centered.... Read more

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