i was I informed by AHS that a technician of Total Air Care will arrive between 7 am to 11 am on September 23rd. When I called Total Air Care that morning the agent told me that it is between 8 and 12 pm. When I called at 1145 am I was told that only after 12 pm she...Read more
They arrived and the unit worked, it wasn't working well but it was working. When they left it didn't work at all. This left us without an A/C in Georgia summer heat for an entire weekend. Did I mention that my wife is 8 1/2 months pregnant. The technician didn't want...Read more
This is thee most unprofessional, unethical company I've ever seen or experienced. Needless to say, my air still isn't functioning. However American Home Shield Warranty has been collecting deductibles and allow this company to service their clients. Stay far far away...Read more
Total Air Care bad customer service
Total Air Care
My AC hasn't worked since 8/20/17, they came 4 times to fix it and all they did was replace 2parts and now they said they are waiting for another part that is in order. Today is 9/22/17 and I'm still waiting. This is what my American Home Shield hire to fix my AC. Please don't get the home warranty from this company and don't do business with Total Air Care they are not professional about this.
Total Air Care - Outstanding service!
Total Air Care
The technician called 30 minutes prior to arrival to make sure we knew he was coming and when you expect him. He was friendly, courteous and professional. He performed repairs quickly and efficiently and took the time to explain what he was doing and why at each step from diagnostics to repairs. He answered all of my questions to my complete understanding. I could not ask for better service!
Total Air Care - Horrible experience
Total Air Care
I was on hold for 3 hours trying to get an issue resolved. My AC is broke for the 4th time due to their employees negligence of paying attention to detail. They did a half-assed job and now my AC isbroken for the 4th time. Tried to call the manager, and was hung up on 4 times. I'm furious.
Total Air Care - Very Good
Total Air Care
Nick Godwin was very good, I only want him from now on to service my system. He was on time, professional and knew what he was talking about. "
Called to get air duct fixed, didn't show up. They called again, showed up and checked the unit. First went to the outside unit and said it was the freon. Ok, fine. Went in the attic, said since the house cools, they couldn't fix it. They didn't fix the duct work....Read more
I have NEVER had worse customer service in my life than from this "company"! The average hold time is over 40 minutes. At no point over the 20 plus phone calls where we were promised a follow up or call back, received any. The parts department, the scheduling...Read more
They have come 3 times and still not repaired our HVAC unit! You can never get a hold of them on the phone. I wait on the phone for an hour for someone to answer the phone! Then when they pick up they tell you they don't have a new contract number. It is the worst...Read more
Dispatch spoke to the tech that was supposed to be at our house multiple times and each time he lied. He was supposed to be at our house between 10am and 2pm. We never got a call from the tech and total air was impossible to reach. We finally got a hold of them at 4pm...Read more
We are forced to use Total Air through our home warranty- American Home Shield. They have booked a 4 hour appointment with us 3 times. Each time my husband or I have taken off of work to meet them and they didn't show or call. The first time someone showed, he...Read more
Total Air Care is very slow to send out tech. Tech wasn't on time either time both times several hours after appointment. Not to mention anytime you try to call and talk to someone I spent 25 to 55 minutes on hold usually just to be told they would have someone call...Read more
Tried contacting through our home warranty service . They called us back and said they could not come out until Thurs. Gave us a time , didn't show up and didn't call. I got off my job and waited 4 hrs... no show. Now I have water damage down my bathroom wall for...Read more
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